Connecting You With Superior Service

Some companies chose to outsource the entire effort for managing their master data or supply chain integration to Liaison via our all-inclusive Managed Services. Others keep those activities in-house and just work with Liaison's experts for strategy assessments, customization, implementation, training, or support as needed.

We leverage four practice areas to carefully design, develop and implement mission-critical solutions every day.

• Strategy and Assessment: Our supply chain experts conduct an assessment of current workflows and practices. Next, we identify opportunities for improvement given industry best practices. Then we map out the technical and business strategies to help your organization become a real-time enterprise.
• Development and Customization: Our solution design and development encompasses several aspects of the project such as solution assessment, user interface design and development, integration, testing, and hands-on knowledge transfer. Using a Unified Process approach, we carefully document your requirements. We render information and process flows with Unified Modeling Language (UML) and create realization diagrams to identify each process, user interaction and location of the information. If adaptations of the solution are required, we will design and develop customized capabilities, using our core products as foundational components.
• Implementation and Training: Liaison's implementation teams use a proven methodology that ensures a smooth process with key milestones along the way. From beginning to end, we carefully guide you through every step.
  
  Our training offerings are designed to help your organization overcome the hurdles of changing business processes while becoming self-sufficient as quickly as possible. We proudly provide user training, product integration training, and solution development training classes designed for our customers as well as partners.
• Support Operations: Our help desk personnel are always standing by ready to answer your questions. Liaison's standard support package includes e-mail and phone technical support, case tracking and escalation, new releases, and access to our support web site.

What's it all add up to? Rapid results. Liaison's senior consultants have the experience and expertise to ensure that our solutions work effectively in your increasingly complex global environment.